Shipping & Delivery
Frequently Asked Questions
Does Anatomy Warehouse Offer Free Shipping?
We offer FREE GROUND SHIPPING on orders over $100 within the contiguous 48 United States (excludes Wholesale Accounts). No promo code needed! Note, certain items that must ship via Freight may not qualify for free shipping.
Orders under $100 will be charged regular Ground shipping rates, or a Flat Rate of $6.99 on select items. Items that qualify for Flat Rate Shipping are from our Axis Scientific and Rudiger Anatomie product lines.
If your order qualifies for Free Shipping and you request changes that reduce the Order Total below $100, a flat fee of $12 will be added to your order before it ships. We will contact you if this applies to your order.
What Shipping Methods are offered?
Anatomy Warehouse offers Ground, 2 Day, 3 Day, Standard Overnight and International Economy shipping methods. Ground shipping transit times vary by destination and carrier, however most items arrive to the contiguous 48 states within 3-5 business days, and orders to AK and HI typically arrive within 5-10 business days. Please note, processing time for Ground orders is approximately 48-72 business hours. Shipping charges on international orders do not include customs fees and duties. These charges are paid separately by the customer directly to the carrier (FedEx, UPS or USPS). Orders are processed every business day at 10:30am CT; orders received after 10:30am CT will be processed the following business day.
Is Expedited Shipping offered?
3 DAY AND OVERNIGHT SHIPPING ORDERS MUST BE RECEIVED BY 10:30 A.M. CT IN ORDER TO LEAVE OUR FACILITY THE SAME DAY THE ORDER IS PLACED.
Expedited Orders received after 10:30 a.m. CT will ship the next business day. A shipping confirmation email will be sent the day after your order ships and will include your tracking number(s).
3 Day Shipping Orders will be delivered 3 business days after the order is shipped. For example, if your order is placed before 10:30am CT Monday it will be delivered before the end of the business day Thursday.
2 Day Shipping Orders will be delivered 2 business days after the order is shipped. For example, if your order is placed before 10:30am CT Monday it will be delivered before the end of the business day Wednesday.
Overnight Shipping Orders are only available in areas where our carriers (FedEx, UPS, USPS, Regional Carriers) offers such services. If overnight shipping is possible, and the order is placed before 10:30am CST, the order will be delivered the following business day after the order ships. For example, if your order is placed before 10:30am CST on Monday, your order would arrive before the end of the business day on Tuesday. Saturday Delivery and Priority Overnight may be available upon request for an additional fee and only where available. Please contact us by phone for details and pricing on time-sensitive orders.
Does Anatomy Warehouse offer International Shipping options?
Orders shipped to international destinations typically arrive within 5-10 business days, depending on customs export and import clearance times. Duty and tax are not included in the shipping costs quoted by our website or on a formal quotation you receive from us. All duty and tax must be remitted directly to FedEx or UPS before delivery will be made. Duty and tax are calculated by the importing government, and are based on the commercial value of the shipment (the commercial value will be consistent with the subtotal of the products you order from us). If you do not pay duty and tax when you receive an invoice from FedEx or UPS, your package(s) will be returned to us, and no shipping refund will be issued upon receipt of the goods. A non-negotiable 20% restocking fee applies to all international packages that are returned to sender due to refusal to remit duty or tax. While we ask all of our customers to pay attention to their shipment tracking, international customers are particularly encouraged to monitor shipment progress while in transit, and assist FedEx or UPS as needed to ensure accurate, timely delivery of your goods.
What are the Delivery Time Frames?
Delivery time will depend on the shipping method you select and availability of the items. Unless otherwise noted, orders are processed every business day and are normally delivered within 2-10 business days. Large volumes of items or heavy items may require delivery by freight truck, and if your purchase requires this shipping method, we will contact you with additional information about freight truck deliveries. Items ordered together are not necessarily shipped the same day or in the same carton. We cannot ship to PO Boxes, so please provide a full, physical street address in your Shipping Address.
What is a Backorder?
A Backorder is any item that is temporarily out of stock. Products are generally kept in-stock and available for immediate shipment. However, if we cannot ship your order right away, and if the manufacturer is unable to ship to you directly, we will immediately notify you via email of any delays and give a best estimate on when the item will be available for shipment.
For more information, please contact our Support Team any time!