Terms and Policies
Consumers agree to the following terms and policies set by AnatomyWarehouse when submitting an order on this website, or by phone, fax, email, or mail.
Returns and Exchanges
Shipping and Delivery
AnatomyWarehouse.com is proud to ship to customers in various countries around the globe.
Please see FedEx’s Countries Served page for the full list of countries that we ship to.
International Shipping Requirements
In order to process orders bound for international destinations there are certain pieces of information that we must have prior to you placing an order, so that we can accurately quote shipping to an international destination. Please email the following information to our Support Team at firstname.lastname@example.org:
--Contact Name for Delivery Location
--Organization Name (if applicable)
--Address (when applicable: Apt #, Suite # etc.)
--State/Province (when applicable)
--Zip Code (when applicable)
--Phone Number for Delivery Location
If any of the aforementioned information is missing or incorrect, we will not be able to place your order. Our Support Team will make every effort to contact you to collect any missing/incorrect information in order to get your order processed quickly.
International Shipping Policies
Our dedicated logistics team processes shipping quotes every day in order to ensure that international customers are provided an accurate and competitive shipping rate. However, please note that shipping rates charged by AnatomyWarehouse.com do NOT include fees associated with importing goods, such as tax, duty, customs fees, or brokerage fees. These charges are dictated by the recipient country’s government at the time of import, and are the sole responsibility of the recipient. Remittance for taxes, duties, custom fees, brokerage or other fees associated with importing are paid directly to the carrier, typically, FedEx. If you have any questions, or would like to place an order for international shipment, please contact the Support Team by phone or email.
Money Back Guarantee
We do our best to make sure our customers have access to all of the information needed to get the right human skeleton, anatomy model, or simulator for the right application. However, we also understand that sometimes, things just don’t work out.
Has your school ever purchased a set of skulls for students to check out, yet you just received the skull you ordered from us earlier that week? Did you order a more simplified model, only to find out you really needed something with more detail? How about the time you were in a hurry and bought a male pelvic skeleton instead of a female pelvic skeleton? We’ve all been there, and with those “oops!” moments in mind, we proudly offer the AnatomyWarehouse.com Money Back Guarantee!
Put simply: contact us within 14 days of receiving your order, and we’ll refund your entire purchase, less shipping charges.
We have a few conditions, of course. Please read these thoroughly if this is your first time using our Money Back Guarantee. Return requests that do not meet these criteria will not be eligible for a full refund (less shipping charges).
--Once your RMA has been issued, products must be returned within 15 days to receive a full refund (less shipping charges).
--Returns requested 15 days after receiving the item(s) are subject to a 10% Restocking Fee*.
--Items must be returned in new condition. This means they must be unused and in their original packaging with all product materials, such as manuals and accessories. If you’ve opened the packaging, the item(s) must be returned in resalable condition.
--To request a return, follow the instructions on our Returns and Exchanges page. Please read all steps/policies carefully to avoid confusion or disappointment.
Additionally, the AnatomyWarehouse.com Money Back Guarantee complies with all of the rules that are outlined in our Returns and Exchanges policy, which you are encouraged to read prior to placing an order with AnatomyWarehouse.com.
On rare occasions, a customer may receive a damaged or defective product. If this has happened, you are required to contact us within 7 days of receiving your item. Please email photos of the damaged product to the Support Team with a note of the damages. Customers who do not wish to receive a no-cost replacement of their damaged product will be exempt from return shipping costs and Restocking Fees.
*AnatomyWarehouse.com is proud to have the lowest Restocking Fee in the industry! As unpleasant as they may be, Restocking fees are charged to offset the costs we face to process returns, which in turn allows us to offer the lowest prices on the web. This process includes issuing RMAs, receiving the item(s), thoroughly inspecting them, re-packaging, and processing refunds.
Low Price Guarantee