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AnatomyWarehouse.com Money Back Guarantee

We do our best to make sure our customers have access to all of the information needed to get the right human skeleton, anatomy model, or simulator for the right application. However, we also understand that sometimes, things just don’t work out.

Has your school ever purchased a set of skulls for students to check out, yet you just received the skull you ordered from us earlier that week? Did you order a more simplified model, only to find out you really needed something with more detail? How about the time you were in a hurry and bought a male pelvic skeleton instead of a female pelvic skeleton? We’ve all been there, and with those “oops!” moments in mind, we proudly offer the AnatomyWarehouse.com Money Back Guarantee!

Put simply: contact us within 14 days of receiving your order, and we’ll refund your entire purchase, less shipping charges.

We have a few conditions, of course. Please read these thoroughly if this is your first time using our Money Back Guarantee. Return requests that do not meet these criteria will not be eligible for a full refund (less shipping charges).

 

--Once your RMA has been issued, products must be returned within 15 days to receive a full refund (less shipping charges).

--Returns requested 15 days after receiving the item(s) are subject to a 10% Restocking Fee*.

--Items must be returned in new condition. This means they must be unused and in their original packaging with all product materials, such as manuals and accessories. If you’ve opened the packaging, the item(s) must be returned in resalable condition.

--To request a return, follow the instructions on our Returns and Exchanges page. Please read all steps/policies carefully to avoid confusion or disappointment.

 

Additionally, the AnatomyWarehouse.com Money Back Guarantee complies with all of the rules that are outlined in our Returns and Exchanges policy, which you are encouraged to read prior to placing an order with AnatomyWarehouse.com.

On rare occasions, a customer may receive a damaged or defective product. If this has happened, you are required to contact us within 7 days of receiving your item. Please email photos of the damaged product to the Support Team with a note of the damages. Customers who do not wish to receive a no-cost replacement of their damaged product will be exempt from return shipping costs and Restocking Fees.

*AnatomyWarehouse.com is proud to have the lowest Restocking Fee in the industry! As unpleasant as they may be, Restocking fees are charged to offset the costs we face to process returns, which in turn allows us to offer the lowest prices on the web. This process includes issuing RMAs, receiving the item(s), thoroughly inspecting them, re-packaging, and processing refunds.